Terms of Service

These terms are an agreement between you (the business using LocalLens) and LocalLens (“we”, “us”). By creating an account you agree to them. LocalLens is a service for businesses, not consumers.

1. The service

LocalLens lets you collect photos from your customers by QR code, approve them, and show them on a screen in your premises, alongside your own content. We may improve or change features over time; we'll tell you in advance about changes that significantly reduce what the service does.

2. Your account

• Give accurate details and keep your password private. You're responsible for activity on your account.
• Your display link and table-card QR codes are tied to your shop. If a display link is shared by mistake, use “Disconnect all TVs” in your dashboard to replace it.
• You must be at least 18 and authorised to act for the business.

3. Pilot and billing

LocalLens is currently a free pilot: there is no charge and no payment details are taken. If paid plans are introduced, we'll tell you at least 30 days before anything changes, and you can decide then whether to continue.

4. Guest photos and your responsibilities

• You decide what appears on your screen. Every guest photo waits for your approval, and you're responsible for what you approve and display.
• Guests agree, when they upload, that your shop may show their photo on its in-store screen. Remove a photo promptly if the person in it asks you to.
• For personal data collected through your QR code (photos, names, Instagram handles), you are the controller and we are your processor: we store and process it only to run the service for you, as described in our Privacy Policy. You're responsible for having a lawful basis to display it and for meeting your own data protection duties.
• Don't display anything unlawful, defamatory, explicit, or that infringes someone else's rights.

5. Acceptable use

Don't misuse the service: no attempts to break or overload it, get around limits or security, access other shops' data, resell it without our agreement, or use it for surveillance or to harass anyone.

6. Content and ownership

You keep ownership of your content, and guests keep ownership of theirs. You give us permission to host, process and display content only as needed to provide the service to you. We own the LocalLens software, design and brand.

7. Availability

We work to keep LocalLens running and your screen playing, but we can't promise it will always be uninterrupted or error-free, for example during maintenance or problems with internet connections or providers outside our control.

8. Suspension and closing your account

• You can stop using LocalLens and ask us to close your account at any time.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or doesn't pay. Where reasonable we'll warn you first.
• When an account closes we delete its data within 30 days, apart from backups (removed within a further 30 days) and records we must keep by law, such as invoices.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we aren't liable for indirect or consequential loss, or loss of profit, revenue, business or goodwill, and our total liability in any 12 months is limited to the fees you paid us in that period.

10. Changes to these terms

We may update these terms. For significant changes we'll email you at least 30 days before they take effect. Continuing to use LocalLens after that means you accept the new terms.

11. Law

These terms are governed by the law of England and Wales, and its courts have jurisdiction.